Amazon clients report false e-mail confirmations for present playing cards

Amazon customer support representatives this weekend have been dealing with a wave of inquiries from clients who acquired suspicious and complicated e-mail confirmations about present card purchases they’d not made.

Prospects on social media mentioned they had been despatched three consecutive emails, some Saturday evening and others Sunday morning, thanking them for his or her purchases of Google Play, Mastercard and Accommodations.com present playing cards, regardless of by no means having purchased them.

An Amazon customer support consultant mentioned that the corporate is trying into the reason for the defective emails, however that accounts are protected and clients can ignore the messages.

“Expensive Amazon buyer,” one of many emails learn. “Thanks for buying Google Play present playing cards from Amazon.com.”

The Amazon emails additionally contained a warning in opposition to present card scams: “There are a selection of scams wherein fraudsters attempt to trick others into paying with present playing cards from well-known manufacturers.”

The messages left clients puzzled and alarmed {that a} hacker could have obtained entry to their monetary info and purchased these present playing cards.

“Thanks for the early AM coronary heart assault Amazon. Who wants caffeine?” one consumer wrote in a Fb submit after receiving the defective emails.

One Amazon customer support consultant on Sunday morning mentioned the corporate acquired three calls in a row concerning the e-mail challenge. The automated customer support bot mentioned that there have been “longer than regular wait occasions” within the cellphone queue.

“Thus far, we don’t have any additional info regarding the message, however relaxation assured that we’re engaged on attending to the trigger,” mentioned one other customer support consultant. “I’m actually sorry to all these clients who acquired this type of e-mail and that this induced them alarm. However relaxation assured that each account right here is protected and within the meantime, we will simply inform them to simply disregard the message.”

One Reddit consumer mentioned that an Amazon consultant defined the mishap as “poorly worded emails supposed to warn clients about potential scams.”

A spokesperson for Amazon didn’t instantly reply to a request for remark.

— CNBC’s Dan Mangan contributed reporting.