Amazon received’t imagine I used to be despatched footwear as a substitute of a laptop computer | Cash

In December, I ordered an Apple MacBook Air for £877 from Amazon. When the supply driver turned up, he handed over the parcel and went again to his van. I rapidly realised that it was too gentle and, positive sufficient, I’d been despatched a pair of males’s trainers as a substitute. Once I opened the door, the van had left.

Amazon’s buyer providers was, initially, very reassuring and insisted it could be positive. I used to be informed to ship the footwear again, watch for a refund, after which re-order the laptop computer.

Nonetheless, this quickly modified. A subsequent e mail from Amazon mentioned I wanted to ship the laptop computer again to get a refund. Once more, I defined that I hadn’t acquired the laptop computer.

Inside a couple of hours I acquired a message saying that the matter was closed. I known as buyer providers and chatted on-line, however every time was informed they might not assist.

I discover it incredulous that Amazon can resolve, inside a couple of hours, that I’m in some way making it up.

CH, by e mail

The most effective recommendation I can provide when you have got ordered an costly merchandise on-line, is to not let the motive force go away till you have got opened the package deal and made positive the right merchandise is there.

If you need to observe the motive force exterior and stand in entrance of the van, so be it. We now have featured too many letters like this to take deliveries on belief.

I requested Amazon to take a second have a look at this, and it rapidly moved to refund you in full. You might be very relieved, however are nonetheless annoyed that you weren’t believed within the first place.